COVID-19 Safety Plan

As the global COVID-19 situation continues to evolve, we are putting measures in place to ensure we are doing everything we can to ensure the safety and health of our patients, clients, staff, volunteers and facilities. It is out of an abundance of caution and a strong commitment to limit the spread of this virus that we are implementing measures and putting processes into place to ensure we continue to serve our patients.

Homewood Ravensview has a strong commitment to mental health and addiction and improving lives of Canadians, and as such we will continue to provide services to those who are seeking support and treatment. However, given the current circumstances, we are implementing the following changes to best protect our patients, staff and community:

  • Enhancing patient screening both prior to admission and as they enter treatment
  • Suspending all visitors to Homewood Ravensview until further notice
  • Screening of staff and any persons requiring access to the facility
  • Suspending patient travel to external community groups (i.e. recovery meetings, peer support meetings)
  • Additional enhanced personal and facility hygiene measures have been put in place, adding to our already stringent hand washing and sanitizing practices

We will continue to monitor this situation and re-evaluate these policies as this event continues to evolve. Our number one priority at Homewood Ravensview is to protect our patients, clients, volunteers and staff. We recognize there are challenges, and that the way forward is to support each other as a community of patients and health providers.

Thank you for joining us in these efforts. We will continue to communicate with you as the situation develops and more information becomes available. This summary has been assembled from a variety of procedures and policies across Homewood Health’s inpatient facilities and is the most accurate and up-to-date reflection Homewood Health’s response to COVID-19. This is not a single policy document, nor is it inclusive of all measures that have been implemented. As COVID-19 continues to evolve in our communities, so do we. We are continuously reviewing public health directives, guidelines and best practices and reviewing our internal processes and procedures to ensure they are aligned.

Health services and caregivers related to mental health and addiction treatment were deemed essential by provinces across Canada in the early days of the COVID-19 pandemic. Homewood Health Centre & Homewood Health Inc. (1) inpatient facilities began implementing strong measures to limit the risk to our clients, staff, and the community in order to continue to respond to the needs of our patients/clients.

At any point during the intake/admission process a client’s start date can be deferred 14 days; clients who have reported symptoms that may or may not be COVID-19, or have any reported behavior that is not aligned with physical distancing recommendations, will be subject to delayed admission.


Accepted to all facilities from all provinces. Referrals are reviewed and triaged for approval by our medical and clinical teams.

Admissions & Travel:

Admissions will be accepted from all provinces, provided the client passes the enhanced screening and intake measures

(1)Homewood Health Inc. facilities include: Homewood Ravensview, The Residence at Homewood, and The Homewood Clinics/Counselling Centre


Enhanced screening at all facilities, based on Public Health recommendations

  •  Initial phone screening during the first conversation/phone call;
  • Second phone screening 48 hours before they arrive at the facility;
  • First in-person wellness screening when they arrive onsite, including a temperature reading; followed by daily health assessments by medical staff and at least once (1) daily client temperature checks throughout admission;
  • If a patient tests positive for COVID-19 and requires transfer to an acute care facility, Homewood staff will manage the transfer of care. Otherwise, the patient can remain in treatment under care of our trained medical staff.

Physical Distancing Measures & Other Newly Implemented Processes:

  • All clients are required to wear masks (provided) at all times for the duration of their stay. Clients are not permitted to use their own cloth masks;
  • Temporary suspension of all patient Therapeutic Leave of Absence (TLOA) passes until further notice;
  •  Restricting client privileges to Homewood Health grounds until further notice;
  •  Outside referrer tours cancelled until further notice;
  •  Patient family visiting day and general visits from the community suspended until further notice;
  •  Cancellation of external groups (i.e. AA) until further notice;
  •  Recovery Management groups transferred to an online format, until further notice;
  •  Any outside vendors, delivery drivers, etc. are limited and screened;
  •  Rearranged furniture in dining rooms to encourage distance of patients while eating;
  •  Group therapy – adjusted programming structures to lower the number of patients in each group. Patients are encouraged to make distance seating arrangements and widen the group therapy circles to allow for 6 feet between each person;

Staff & Facility:

  • We have moved to universal masking for all staff in clinical areas throughout the facilities
  • Signs encouraging hand hygiene, physical distancing and mask use have been developed, printed, laminated and posted throughout the facility (including in patient rooms)
  • Staff are actively screened before entering the facility with a comprehensive screening questionnaire and a temperature check. Staff are directed to be tested for COVID-19 if they meet the testing criteria and are not to report to work with any of the listed symptoms associated with coronavirus;
  • Housekeeping staff have enhanced cleaning and sanitizing of facility with a strong focus on high traffic & high touch areas;
  • A COVID-19 Patient Management Protocol policy was established by the Infection Control experts at Homewood in March 2020 and is continuously reviewed and updated to align with the latest public health guidelines;
  • External company administered a cutting-edge antimicrobial spray to disinfect high traffic areas, including the common client areas, nursing stations and patient rooms at all facilities.
  • Homewood works closely with all local public health units to ensure we are aligned with the latest relevant guidelines, practices and safety precautions.